Practice Information

We are committed to protecting your privacy and maintaining confidentiality. Your medical records are securely stored and accessed only by authorised staff involved in your care.

We also support digital health initiatives, including My Health Record, which enables secure online access to your key medical information, including test results, medications, and allergies.

If you need help registering or updating your My Health Record, please speak to our reception team.

MyMedicare is a new voluntary patient registration model that formalises the relationship between you, your general practitioner, and your primary care team.

Registering for MyMedicare helps ensure better continuity of care, especially if you have chronic or complex health needs.

We are happy to help you set up your MyMedicare registration please speak to our reception team if you need assistance.

Home visits may be available for regular patients in specific circumstances where travel to the clinic is not possible. Please call reception to discuss eligibility and availability.

For urgent medical needs outside our regular hours, please call 13 SICK (13 7425) to access after-hours care through Home Doctor visits. In an emergency, always call 000.

To help you stay on top of your health, we use a secure reminder system for check-ups, screenings, immunisations, and care plan reviews. You may receive a phone call, SMS or letter regarding your upcoming health needs.

If you require a translator or interpreter, we can arrange assistance through the Translating and Interpreting Service (TIS). Please advise reception when booking your appointment.

Patients are encouraged to follow up with their doctor regarding test results. In some cases, our staff may contact you directly to arrange a follow-up appointment. For privacy reasons, we do not provide detailed results over the phone.